Last Updated: 4 April 2025

Introduction

These Terms and Conditions (the "Terms") shall govern your access to and use of our Platform and the related services available to you through our Website. These Terms establish and define the rights and obligations for you and us, and address important matters such as privacy, intellectual property, and the utilization of the resources and services that may be available to you through our Platform. We strongly encourage you to review these Terms carefully, as they serve as the legal framework for your use of our Platform.

By accessing and using our Website, you acknowledge and agree to abide by these Terms. If you do not accept or agree to any part of these Terms, you must immediately discontinue your use of the Website and refrain from using our Platform and services going forward.

Should you have any questions or concerns about these Terms, please contact our customer support team via email at support@aillusion.net.

About Us

This Website is operated by Omnigen Limited (hereafter "Company", “we”, “us”, “our”), registration number 16332694, with registered office address at: 167 - 169 Great Portland Street, 5th Floor, London, England, W1W 5PF.

Definitions:

For the purposes of these Terms the following definitions shall have the following meaning:

•               "AI" refers to the artificial intelligence technology or model utilized to generate artworks and visuals;

•               "Business Day" means any day, excluding Saturday, Sunday, and public holidays, on which banks and governmental authorities in England and Wales are open for business;

•               “Coins” means internal virtual items which may be used by the user within the Platform for ordering Services;

•               "Personal Data" refers to any information that pertains to an identified or identifiable natural person;

•               "Platform" refers collectively to the Website and the associated Services;

•               "Privacy Policy" refers to the Privacy Notice and Cookie Policy available on the Website, which outline the Company’s procedures for processing Personal Data;

•               “Prompt” refers to code or command and any supporting information that our Platform or you send to API through our Platform to generate a Digital Items;

•               "Services" refers to the services provided by the Company, as defined
in these Terms. The Services are intended solely for your private, non-commercial use;

•               "You", "your", "customer", and "user" refer to any individual who accesses or uses the Platform.

•               "Terms" or "Agreement" refers to the most recent version of these Terms.

•               "User Account" refers to the personal account created by a user on our Platform, which allows access to and use of the Platform's Services, features, and resources.

•               “User Content” refers to your Prompts, Digital Items generated by you through our Platform, any comments, suggestions which you may communicate to us that relite to our Services.

•               "Website" refers to https://aillusion.net/.

Privacy

We collect, store, and use Personal Data collected from you in accordance with our Privacy Policy, published at our Website. We encourage you to review our Privacy Policy before using our Platform.

User Eligibility

You are granted permission to access and use our Platform solely for lawful purposes and in compliance with all applicable laws and regulations. Access to the Website is restricted to individuals who are at least 18 years of age. If the legal age of majority in your country or place of residence is higher, that age requirement will apply accordingly.

By accessing or using our Website and Services, you represent and warrant that you are legally capable of entering into and forming binding contracts under the applicable law.

The Company explicitly states that its Services are not available to, and it does not accept customers from, the following countries or jurisdictions: Afghanistan, Albania, Algeria, Angola, Belarus, Bosnia and Herzegovina, Bulgaria, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, China, Croatia, Cuba, Democratic Republic of the Congo, Democratic People's Republic of Korea (North Korea), Ethiopia, Gabon, Guatemala, Guinea, Guinea-Bissau, Haiti, Iran, Iraq, Kenya, Kosovo, Laos, Lebanon, Liberia, Libya, Madagascar, Mali, Moldova, Monaco, Montenegro, Mozambique, Myanmar (Burma), Namibia, Nicaragua, Niger, Nigeria, Northern Cyprus, North Macedonia, Philippines, Republic of Congo, Russia, Senegal, Serbia, Sierra Leone, Somalia, South Africa, South Sudan, Sri Lanka, Sudan, Suriname, Syria, Tanzania, Tunisia, Venezuela, Vietnam, Yemen, Zimbabwe, as well as any disputed or occupied territories (such as Northern Cyprus, Crimea, Donetsk, Kherson, Luhansk, and Zaporizhzhia regions), and any other jurisdiction where the provision of the Company’s Services is prohibited by law or regulation. Please note that this list may be periodically updated to ensure compliance with applicable legal requirements.

Description of Services

The Company operate its Platform through the Website that enables you to purchase AI-generated content, such as images, texts and other digital items (collectively referred to as the "Digital Item(s)") generated by you through our Platform (hereinafter referred to as the "Services").

The Services and Digital Items provided through the Platform are intended solely for your personal, non-commercial use. They hold no intrinsic monetary value and cannot be redeemed for cash, resold, or transferred unless explicitly stated otherwise.

By purchasing or accessing Digital Items, you are granted a license to use them, and not ownership. Accordingly, you do not acquire any proprietary rights to the Digital Items. In the event your User Account is terminated for any reason, all Digital Items associated with your account will be permanently deleted or removed, and will not be recoverable, retrievable, or refundable.

Your access to and use of the Platform is granted under a license, not a sale, and you acknowledge that no ownership rights or title in connection with the Platform are being transferred to you. This Agreement does not constitute a transfer or sale of any rights. All access to and use of the Platform is governed by this Agreement, relevant legal provisions, and any additional terms that may be referenced herein or published on the Website.

We reserve the right, at our sole discretion, to modify, update, or discontinue any aspect of the Platform. In the event your account is terminated, all Digital Items associated with your account will be permanently deleted or removed, and will not be recoverable, retrievable, or refundable.

Disclaimer: OUR SERVICES ARE PROVIDED FOR PERSONAL NON-COMMERCIAL HOME USE ONLY. THE COMPANY MAKES NO REPRESENTATIONS, WARRANTIES, OR GUARANTEES, EXPRESS OR IMPLIED, REGARDING ANY RESULTS THAT MAY BE OBTAINED THROUGH THE USE OF OUR SERVICES. YOU AGREE THAT YOU ARE RESPONSIBLE FOR YOUR OWN DECISIONS, AND THAT COMPANY IS NOT RESPONSIBLE OR LIABLE FOR ANY DECISIONS OR ACTIONS YOU TAKE OR AUTHORIZE THIRD-PARTIES TO TAKE ON YOUR BEHALF BASED ON CONTENT YOU RECEIVE AS A USER OF OUR SERVICES.

User Content

When you submitting your User Content to the Company, you grant the Company a worldwide, non-exclusive, sub-licensable, right and license to reproduce, print, distribute, adapt, prepare derivative works from or incorporating, publicly perform and display (through all media now known or hereafter created), sublicense, sell, advertise and market any User Content uploaded by you and accepted by Company. You also give permission to Company to add, modify, or remove information related to User Content in order to manage and license such content. You are granting the Company a non-exclusive right to sub-license and use User Content.

User Account Registration

To access our Services, you must first create a User Account on our Website. By registering, you agree to provide accurate, complete, and current information about yourself, including but not limited to your name, phone number, email address, and any other information requested during the registration process. Additionally, you will be required to create a password. You are solely responsible for maintaining the confidentiality of your account and password and agree to bear full responsibility for all activities that occur under your User Account.

Please note that your registration may be subject to identity verification. To verify your identity, we may request additional documentation, such as a copy of your ID card, passport, proof of address, or other relevant documents.

Your User Account is strictly personal to you. You may not share your account with anyone or permit others to use your account. Additionally, you are prohibited from accessing or using another person’s User Account. You are fully responsible for all activities conducted under your User Account and agree not to use the Platform for any unlawful or unauthorized purposes. You are required to notify us promptly if any of your registration details change.

You are solely liable for any damages resulting from unauthorized access to your User Account. If you become aware of or suspect any unauthorized use of your account or any security breaches, you must immediately inform us.

The Company reserves the right to refuse user registration for valid and objective reasons. These reasons may include, but are not limited to, violations of these Terms, fraud prevention, concerns regarding the authenticity of your identity, suspected spamming activities, age-related concerns, fraudulent conduct, or attempts to register from locations where the Company’s Services are unavailable. Additional registration procedures, such as identity verification or spam prevention measures, may be implemented.

We reserve the right to suspend or terminate your access to the Services at any time, without notice, if you fail to comply with any of these Terms, or if activities associated with your account pose a risk to the Services, infringe upon third-party rights (including intellectual property rights), or violate applicable laws or regulations. If your account is terminated, your license to use the Services or any part thereof will be revoked.

Your Eligible Conduct

Your use of the Platform is strictly governed by these Terms and all applicable laws and regulations. You are responsible for ensuring that your use of the Services does not infringe upon any laws, regulations, or third-party rights. We reserve the right to take appropriate actions to protect ourselves, other users, and third parties. These actions may include, but are not limited to: (1) temporarily or permanently suspending or terminating your account, and/or (2) reporting any misconduct to the relevant authorities or law enforcement agencies.

Your access to and use of the Services is governed by these Terms and all applicable laws. Specifically, you are prohibited from engaging in the following actions:

• Using the Services for illegal activities, including, but not limited to, money laundering, terrorism financing, prostitution, pornography, purchasing weapons or controlled substances, illicit drugs, or any other unlawful activities;
• Accessing or using the Services if you are not legally competent to agree to these Terms;
• Engaging in unauthorized copying, modification, adaptation, translation, reverse engineering, disassembly, decompilation, or creation of derivative works based on the Services or any associated content, including software and Digital Items, except where expressly permitted by these Terms or applicable law;
• Distributing, licensing, transferring, or selling any part of the Services or derivative works without authorization;
• Marketing, renting, or leasing the Services for a fee, or using the Services for advertising or solicitation purposes without explicit authorization;
• Using the Services for commercial, political, or unauthorized purposes without written consent from the Company, including any form of advertising, solicitation, or spamming;
• Interfering with or attempting to disrupt the Services or the Website, or attempting to bypass any security measures we have implemented;
• Incorporating the Services or any part of them into other programs or products without authorization;
• Using automated tools to collect information from or interact with the Services;
• Impersonating others or misrepresenting your affiliation with any person or entity, including misrepresenting content as originating from the Services;
• Using another person’s User Account or system without the Company’s authorization;
• Using the Services in a manner that conflicts with or undermines their intended purpose;
• Trading, selling, or duplicating Digital Items unless explicitly permitted by the Company;
• Uploading or transmitting files that contain harmful software, unauthorized advertising, personal information, intellectual property violations, defamatory content, or any material that is illegal, offensive, or intended to harm or provoke others;
• Restricting or inhibiting others' use of the Services, or exposing the Company, Services, or users to harm or liability.

Intellectual Property Rights

The Company respects the intellectual property rights of others and expects its users to do the same. If you believe that any content on the Website infringes your intellectual property rights, please contact us at claims@aillusion.net with the following information:

• A description and grounds for the claim;
• A description of where the material you claim is infringing is located on the Website;
• Your contact information, including your name, address, phone number, and email address;
• A statement by you that you have a good faith belief that the disputed use is not authorized by the owner of the intellectual property rights, its agent, or the law;
• A statement made under penalty of perjury, affirming that the above information is accurate and that you are the owner of the intellectual property rights or authorized to act on the owner's behalf.

The Company will remove any content or materials on the Website that infringe upon the intellectual property rights of others. All trademarks, service marks, trade names, logos, and other designations used on the Website are the property of their respective owners. You may not use any of these marks or logos without prior written consent from the owner.

All individual articles, photographs, graphics, video, audio, and other content or elements comprising the Website are copyrighted works. The copyrights on the Website are owned by us or by our third-party licensors, to the extent permitted under applicable law and international copyright laws. Unless expressly authorized by the Company in writing, you are prohibited from publishing, reproducing, distributing, entering into a database, displaying, performing, modifying, creating derivative works, transmitting, or in any way exploiting any part of the Website, including but not limited to in connection with the training, development, or use of a machine learning or artificial intelligence model or tool.

All trademarks, service marks, trade names, product names, and logos appearing on the Website are the property of their respective owners. Any reference to products, services, processes, or other information by trade name, trademark, manufacturer, supplier, or otherwise does not imply endorsement, sponsorship, or recommendation by the Website or vice versa.

Pricing and Payment Procedures

The prices of our Services will be clearly displayed on our Website. We reserve the right to modify the pricing at any time, however, any such adjustments will not impact purchases made prior to the price change.

Our Website primarily operates in Euro (EUR). Users should be aware of potential currency-related implications and fees, especially those associated with currency conversion, particularly when withdrawing funds to personal accounts.

We accept payments through the methods listed on our Website. The use of credit or debit cards issued by third parties is prohibited. Please note that certain payment methods may be subject to additional fees, including but not limited to foreign transaction fees, currency conversion fees, and other charges imposed by your card issuer. These fees are beyond our control, and we are not responsible for any charges assessed by your card issuer.

The use of unauthorized credit or debit cards is strictly prohibited. By using our Website, you agree not to use any credit card without the express permission of the cardholder. Should the provided payment method be declined or fail to process for any reason, we reserve the right to cancel your order.

You are responsible for providing accurate and up-to-date billing information when making a purchase through our Website. If you believe there has been an error in your billing, please contact us immediately for assistance. We may retain your billing information for future purchases unless you request its deletion.

Top-up Service

In order to make purchases on our Platform, you must first add funds to your User Account. The top-up service allows you to deposit funds or topping-up funds in exchange for Coins, if you are willing to obtain additional Services option (which may be available and descripted at the Platform), using your User Account’s functionality or through any other channels that we may make available from time to time. Upon submitting a top-up request, the transaction will be processed by a third-party payment service provider.

Users are able to replenish their Coins balance at conversion rate 1 (one) Euro equals 1 (one) Coin, by purchasing ready-made packages or topping up any amount (if such option is available at the Platform).

The use of payment instruments via the top-up service and the processing of transactions by the payment service provider are governed by the terms and conditions of the respective provider. Instructions for using the top-up service may also be provided on our Website.

You are solely responsible for ensuring that the correct amount is added to your User Account. Any top-ups made in error, whether due to incorrect amounts or other mistakes, cannot be refunded or exchanged.

Coins Policy

The Company grants you a non-transferable, non-exclusive, revocable, limited license to use your Coins exclusively within the Platform for the purpose of acquiring Services associated with your User Account, through which you obtained the Coins. Coins may only be redeemed to purchase Services within the Platform and are not redeemable for cash, reloadable, transferable for value, or tradable outside of the Platform. Coins may only be purchased in the manner outlined herein.

Coins do not expire. However, the Company retains full control over all Coins and, to the maximum extent permitted by law, reserves the right to alter the value, modify, or remove any Coins at its discretion, without any liability.

Unless otherwise specified herein, Coins are non-refundable. The Company’s obligations related to the Coins are considered fulfilled upon transfer of the Coins to your User Account. Except for the limited, revocable, non-transferable license to use the Coins within the Platform, you have no ownership or other rights to the Coins.

When you top up your User Account with funds into converted Points, such Points will be added to your user balance immediately. You can start using these Points for eligible Services and features on our Platform without delay.

Taxes and Charges

You are responsible for any applicable taxes or duties imposed on your purchases, unless otherwise specified by applicable law. By making a payment through our Platform, you authorize us to charge the payment method you have provided for the full amount of the purchase, including any applicable taxes, shipping and handling fees, and other charges.

Refunds

You may qualify for a refund under the following circumstances:

• Technical issues: If you experience technical problems with a purchased Services, Coins that prevent you from using or accessing it, please contact our customer support team at support@aillusion.net. If we are unable to resolve the issue within 5 Business Days, we will issue a refund.
• Unauthorized charges: If you notice any unauthorized charges related to purchases on your User Account, contact our customer support team at support@aillusion.net immediately. We will investigate, and if the charges are determined to be unauthorized, we will issue a refund.
• Payment errors: If there is a payment error, such as an overcharge or incorrect billing, please provide evidence of the issue to our customer support team at support@aillusion.net, and we will address the matter promptly, which may include issuing a refund.
• Fraudulent transactions: If we identify potentially fraudulent transactions or other situations where a refund is necessary to protect our interests and ensure the integrity of our Website, we may issue a refund.

Refunds are typically not issued for the following circumstances:

• If you have downloaded the Digital Item generated by you.
• Refund requests made after 14 days from the purchase date.

Right of Cancellation (for consumers in the EEA, United Kingdom, or Switzerland)

If you are a consumer and a resident of the European Economic Area (EEA), United Kingdom, or Switzerland, you have the legal right to cancel your order for Services or Coins within 14 days of purchase without providing any reason. The cancellation period expires 14 days after the delivery of the Coins or Services package.

To exercise your right of cancellation, please inform us by emailing support@aillusion.net.

If you cancel an order, we will refund all payments received from you without undue delay and within 14 days of receiving your cancellation notice. In some cases, this period may extend up to 1 month depending on your payment provider. We will refund you using the same payment method as the original transaction, unless you specifically instruct us otherwise. You will not incur any fees as a result of the reimbursement.

Remaining Credit Balance

If your Agreement with us is terminated prematurely and you have a remaining credit balance on your User Account, you may request a refund for the remaining balance by contacting us at support@aillusion.net. We will refund the remaining balance using the same payment method as the original transaction unless you specifically request otherwise.

Account top-ups converted into Points are non-refundable (including, in case of termination of this Agreement).

Indemnity

You agree to defend, indemnify, and hold us and our officers, members, managers, employees, and agents harmless from and against any and all claims, liabilities, damages, losses, demands, or expenses, including attorney’s fees and costs and expenses, arising out of or in any way connected with your use of the Platform, your breach or alleged breach of these Terms or your violation of any rights of any other person including other users of the Platform.

Disclaimers

The information, products, and services provided on this Website are offered on an "as is" and "as available" basis. The Company makes no warranties or representations of any kind, whether express or implied, regarding the operation of the Website or the information, content, materials, products, or Services provided to you by the Company.

Your use of Platform is at your own risk. To the fullest extent permitted by law, the Company disclaims all warranties, both express and implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. The Company does not guarantee that Platform, its Servers, or any emails sent from the Website are free of viruses or other harmful components.

The Company will not be liable for any delays, interruptions, or failures in providing its services or Digital Items due to factors beyond its reasonable control. The Company does not ensure the accuracy, completeness, or usefulness of any information on this Website and does not endorse any opinions, advice, or statements made.

Under no circumstances will the Company, its affiliates, or their respective officers, directors, employees, or agents be liable for any direct, indirect, incidental, special, punitive, or consequential damages arising from any errors, mistakes, or inaccuracies in content, personal injury or property damage resulting from your access to or use of the Website, unauthorized access to or use of our secure servers and/or personal or financial information stored therein, any interruption or cessation of transmission to or from our Website, or any bugs, viruses, or similar issues transmitted through the Website by third parties. This also includes any errors or omissions in content or any loss or damage incurred from using content posted, emailed, transmitted, or otherwise made available via the Website. This applies regardless of the legal theory (warranty, contract, tort, etc.) and whether or not the Company was advised of the possibility of such damages. The Company’s total liability for all claims arising out of or related to these terms will not exceed the total amount paid by you to the Company in the six months immediately preceding the claim.

Termination

The contractual relationship between us are effective until you or Company terminates them. You may terminate this Agreement at any time by deleting your User Account on the Platform through such available functionality that may be accessible at our Website or by referring to us via support@aillusion.net.

We may terminate this Agreement at any time and for any reason without prior notice to you, and accordingly, we may deny you access to the Platform. Termination of this Agreement will not affect any right or relief to which we are entitled at law or in equity.

Upon termination of this Agreement, you must terminate all use of Platform and any information or materials that have been provided to you. The terms and conditions in this Agreement that by their nature and context are intended to survive any termination of this Agreement will survive such termination and will be fully enforceable thereafter.

Third-party Links

We may post links to third party websites on the Website that are not owned or operated by us. Please be aware that we are not responsible or liable for any content, advertising, products, or other materials on or available from third party websites or for any privacy or other practices of the third parties operating those websites

Modifications to these Terms

The Company reserves the right to modify, suspend, or discontinue the Website, Services, and/or its content at any time, without prior notice, and at its sole discretion. It is your responsibility to periodically review these Terms. Any updates or modifications will be reflected by an updated "Last Updated" date at the top of these Terms, indicating the effective date of the revised Terms.

By continuing to use or access the Platform after any such changes, you acknowledge and accept the updated Terms. If you disagree with any provision of these Terms or are dissatisfied with the Platform in any way, your sole remedy is to immediately cease use of the Platform.

Governing Law

This Agreement and any claim related thereto will be governed by the laws of England and Wales, without reference to its conflicts or choice of law principles. Nothing in this Agreement shall deprive you of the protection afforded to consumers by the mandatory rules of law of the country in which you live.

Dispute Resolutions

All claims and disputes arising under this Agreement will be brought solely in any court located in England and Wales. You irrevocably submit and consent to the personal jurisdiction of such courts.

If you are residing in EEA or Switzerland the online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the Company and the user arising from this Agreement.

Miscellaneous Terms

The Company's failure to enforce any provisions of the Terms or respond to a breach by you or other parties shall not waive its rights to subsequently enforce any terms or conditions of the Terms or to act in response to similar breaches.

If any term or provision of this Agreement is held to be invalid or unenforceable, the remaining terms and provisions of this Agreement will remain in full force and effect, and the invalid or unenforceable term or provision will not be considered to be part of this Agreement.

You acknowledge that no joint venture, partnership, employment, or agency relationship exists between you and the Company as a result of this Agreement or your access to and use of the Website.

Nothing contained herein shall be deemed to confer any third-party rights or benefits.

This Agreement and Privacy Policy constitute the entire agreement between you and us regarding your use of the Website and Services. If any provision of this Agreement is found by a court of competent jurisdiction or arbitrator to be illegal, void, or unenforceable, the unenforceable provision will be modified to render it enforceable to the maximum extent possible to fulfil the intention of the provision. If a court or arbitrator finds the modified provision invalid, illegal, void, or unenforceable, the validity, legality, and enforceability of the remaining provisions of the Agreement will not be affected.